Ooredoo Call Center & Delivery

Project Description

Since 2017, NVS-Kuwait is managing and operating the outbound call center, warehouse, and delivery services of Ooredoo-Telecom; through an expert and well-trained sales staff (Sales Agents, Team Leaders, Supervisors, and Managers), equipped with specialized solution developed to automate and monitor the whole process: sales, activations; auditing; packaging and delivery.

Details & Benefits

  • Automated Sales & Delivery Process
  • Increase the sales performance through the Sales And Delivery Experts
  • Decrease the delivery time to one-day margin
  • Solutions KPI's to monitor the whole business process